Shipping Policy

Shipping Policy

Last updated: May 7, 2025

Thank you for shopping at ShopZenith.com. We are committed to providing reliable and efficient shipping to customers around the world. Please review our shipping policy for details on how and when your order will arrive.

Shipping & Handling

We currently ship to most countries using the fastest and most reliable couriers available, including regional and local postal partners.

Processing Time:
All orders are processed within 1–2 business days. Orders placed during promotional events, holidays, or limited edition launches may require additional time.

Order Tracking

To track your order:

  1. Locate your order number, tracking number, or use your email address.

  2. Visit our Tracking Page.

  3. Enter the required information and click “Track”.

You’ll be able to view real-time updates on your shipment’s status.

Estimated Delivery Times (Business Days)

Country Delivery Time
United States 8–12 days
United Kingdom 8–12 days
Canada 12–18 days
Brazil 12–18 days
Germany 10–14 days
France 10–14 days
Italy 10–14 days
Spain 10–14 days
Netherlands 8–12 days
Poland 8–12 days
Switzerland 12–15 days
Australia 10–14 days
Mexico 8–12 days
Colombia 12–18 days
South Africa 12–18 days
Japan 10–14 days
Korea 5–8 days
Philippines 1–5 days
...and more See full list on our Shipping Page

Note: These estimates exclude processing time. Business days do not include weekends or public holidays.

Shipping Fees

A flat rate of R$56,00 may apply to international orders, unless stated otherwise at checkout. This includes both shipping and handling costs.

Cash on Delivery (COD) Shipping Times

We currently offer COD shipping in select countries. Estimated delivery times:

Country COD Delivery Time
Romania 1–4 days
Italy 1–4 days
Philippines 1–4 days
Spain 1–5 days
Portugal 1–4 days
Germany 1–4 days
Greece 1–4 days
Czech Republic 1–4 days
Thailand 1–4 days
Malaysia 1–4 days

COD orders may incur an estimated fee of up to R$56,00, depending on location.

Customs, Duties & Delays

We are not responsible for:

  • Delays due to customs clearance

  • Local postal disruptions, strikes, or natural occurrences

  • Additional customs fees, VAT, import taxes, or other charges imposed after shipment

These costs are the responsibility of the customer.

Damaged Packages

If your item arrives damaged, we are happy to offer a free replacement.

Please follow these steps:

  1. Contact our Customer Support Team via our Contact Form within 7 days of receiving your item.

  2. Provide clear photos of:

    • The damaged product

    • The external packaging

  3. Return the damaged item to the return address provided by our support team.

We will inspect the return and process a replacement as quickly as possible.

Missing or Lost Packages

If your tracking shows “delivered” but you haven’t received the package:

  • Double-check your shipping address and mailbox.

  • Contact the local carrier (using tracking number).

  • Reach out to our support team at support@shopzenith.com. We'll help investigate and resolve the issue.

Questions or Support

Need help with your order or shipment?

📧 Email: support@shopzenith.com
🌐 Contact Form: Contact Us
📍 Address: 20 Hanover Square, London, W1S 1JY, UK